Use our size guide to measure your child's foot length. We recommend measuring in the afternoon when feet are slightly larger. Leave about 0.5-1cm of growing room for the best fit.

We offer free exchanges and returns within 30 days. Simply contact our customer service team and we'll help you find the perfect size.

Yes! Our shoes feature a wider toe box design that accommodates growing feet naturally. The flexible Kineo-Flex™ material adapts to different foot shapes.

Children should start wearing shoes when they begin walking outdoors. Before that, barefoot or soft-soled shoes are best for healthy foot development.

Kineo shoes are designed with pediatric podiatrists to support natural foot development. Our Kineo-Flex™ material provides the perfect balance of flexibility and support, while the wider toe box allows toes to spread naturally.

Yes! Most Kineo shoes can be machine washed on a gentle cycle with cold water. Air dry only - do not put in the dryer. Remove insoles before washing.

Kineo-Flex™ is our proprietary material that combines breathability, durability, and flexibility. It's designed to move with your child's foot while providing protection and support.

Yes, our shoes support natural foot development including flat feet. The flexible sole allows the foot to strengthen naturally. For specific concerns, consult with a pediatric podiatrist.

Standard shipping takes 5-7 business days. Express shipping (2-3 business days) is available at checkout. You'll receive tracking information once your order ships.

Yes, we ship to most countries worldwide. International shipping times vary by location (typically 7-14 business days). Customs fees may apply depending on your country.

We offer free returns and exchanges within 30 days of purchase. Shoes must be unworn and in original condition. We'll provide a prepaid return label for your convenience.

Contact our customer service team via email or phone. We'll send you a prepaid return label and instructions. Once we receive your return, we'll process your refund within 5-7 business days.